Terms of Use

Effective date: 2 July 2026 · Last updated: 2 July 2026

These Terms of Use govern access to and use of Ciboora, a restaurant operations and software-as-a-service platform operated by Umami Solutions Private Limited (“Umami”, “we”, “us” or “our”). By creating an account, accepting a quotation, selecting a plan or using Ciboora, the subscribing business and its authorised users agree to these terms.

1. Service and licence

Ciboora is licensed, not sold. During an active subscription, the subscribing restaurant receives a limited, non-exclusive, non-transferable and revocable right to use the subscribed modules for the approved organisation, outlets, users and devices. Rights not expressly granted remain with Umami.

2. Accounts and authorised users

The customer must provide accurate business information, protect credentials, assign appropriate roles and promptly remove access for people who are no longer authorised. Activity performed through an account is treated as authorised unless promptly reported to support@ciboora.com.

3. Plans, fees and taxes

Plan prices, billing cycles, deployment charges and included capabilities are shown on the Pricing section or in an accepted commercial proposal. Displayed prices exclude applicable GST unless stated otherwise. Hardware, travel, third-party services, messaging, payment-gateway fees, data migration, integrations and custom development are separate unless expressly included.

4. Subscription renewal and payment

Recurring plans renew according to the selected billing cycle until cancelled. Payment processing may be provided by Razorpay or another approved processor. Failure, reversal or expiry of a payment mandate may result in restricted access, a grace period, suspension or termination.

5. Deployment and customer responsibilities

The customer is responsible for suitable devices, printers, local network, electricity, internet connectivity, lawful restaurant operations, staff training participation and the accuracy of data supplied for configuration. Deployment timelines depend on scope, readiness, data quality and third-party dependencies.

6. Customer data

The customer retains rights in its business data. The customer confirms that it has authority to upload and process staff, diner, supplier and operational information through Ciboora. Umami may process that data to provide, secure, support and improve the service as described in the Privacy Policy.

7. Acceptable use

• Do not share accounts outside the authorised organisation or exceed licensed outlet, user or device limits.
• Do not reverse engineer, copy, resell, sublicense, scrape, probe or interfere with Ciboora.
• Do not upload unlawful, infringing, malicious or misleading content.
• Do not use Ciboora to violate tax, employment, consumer, food-safety, privacy or other applicable laws.

8. Availability, maintenance and changes

We may perform maintenance, security updates, feature changes and emergency work. Ciboora may depend on internet, hosting, database, email, payment and device providers that are outside our direct control. No software service can be guaranteed to be uninterrupted or error-free.

9. Support

Support channels, response targets and implementation assistance vary by plan and commercial agreement. General support is available at support@ciboora.com.

10. Intellectual property

Ciboora software, source code, interfaces, documentation, branding, logos, workflows and updates are owned by or licensed to Umami. Customer feedback may be used to improve Ciboora without transferring customer confidential information.

11. Suspension and termination

We may suspend access for non-payment, security risk, unlawful use, material breach or conduct that threatens the service or other users. On termination, access ends subject to the paid period, applicable law and any agreed transition assistance.

12. Warranties and liability

Ciboora is provided on an “as available” basis to the maximum extent permitted by law. The customer remains responsible for business decisions, statutory records and independent verification of reports. Except where liability cannot legally be limited, Umami is not liable for indirect, incidental, special or consequential loss, loss of profit or loss caused by customer systems or third-party services. Umami’s aggregate liability relating to the service will not exceed the subscription fees paid for the affected service during the three months preceding the event giving rise to the claim.

13. Governing law and disputes

These terms are governed by the laws of India. Courts having jurisdiction in Kolkata, West Bengal will have exclusive jurisdiction, subject to any mandatory consumer rights or agreed dispute-resolution process.

14. Changes to these terms

We may update these terms for legal, security, operational or product reasons. Material changes will be communicated through the service, website or registered email where reasonably practicable.

15. Contact

For contractual or legal queries, email hello@ciboora.com.